- PUAOPE002B - Operate communications systems and equipment
Assessor Resource
PUAOPE002B
Operate communications systems and equipment
Assessment tool
Version 1.0
Issue Date: May 2024
The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package.
This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible.
This unit covers the competency to transmit and receive communications in routine and operational situations using the organisation's communication systems and equipment.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Prerequisite Unit/s
Nil
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential for this unit that competency be demonstrated in accurately transmitting and receiving communications using the organisation's communication system and equipment Consistency in performance Evidence should be gathered over a period of time in a range of actual or simulated workplace environments |
Context of and specific resources for assessment | Context of assessment Observation of the use of a range of communication equipment under non-operational and operational conditions or in a simulated environment Specific resources for assessment Access to relevant communication equipment |
Guidance information for assessment | Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level, required for this unit. |
Required Skills |
clean and service communication equipment according to organisational procedures report communication faults and deficiencies according to organisational procedures use verbal communication procedures consistent with the organisation's communication system utilise the organisation's communication processes and systems |
Required Knowledge |
organisational policy and procedures relevant to the operation of communication equipment range of communication equipment available to the organisation the organisation's communication system |
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. | |
Communication equipment may include | personal computers and modems radio facsimiles signalling devices mobile landline and satellite telephones pagers |
Communication systems may include | organisation's networks communication protocols verbal communication procedures geographical information systems relevant legislation such as Telecommunications Act |
Verbal communication procedures may include | pro-words phonetic alphabet call signs coded messages use of abbreviations emergency procedures |
Voice procedures may include | rhythm speed volume pitch sentences correcting mistakes repetitions |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Equipment is used and operated safely to support communications consistent with organisation's policies and procedures | |||
| Communication equipment and techniques are selected to best meet the task, context and needs of the situation | |||
| The communication system is correctly utilised to facilitate transmission and reception | |||
| Communication systems are operationally maintained according to organisation's policies and procedures | |||
| Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisation's policy and procedures | |||
| Contact is acknowledged, communication is confirmed and action initiated | |||
| Communication faults and deficiencies are reported according to organisation's policy and procedures | |||
| Alternative communication strategies are employed according to organisational procedures to address identified faults and deficiencies in communication | |||
| Communication is processed and recorded in accordance with organisation's policies and procedures | |||
| Fault finding techniques are applied and basic maintenance conducted according to organisational policies and procedures | |||
| Faulty equipment is identified and noted for repair |
Forms
Assessment Cover Sheet
PUAOPE002B - Operate communications systems and equipment
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
PUAOPE002B - Operate communications systems and equipment
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: